安全結帳
完成訂單
添加配送資訊，查看最终总额，并继续安全付款。
- 1購物車
- 2配送
- 3待付款
隱私政策
Last updated: August 17, 2026.
This Privacy Policy explains how Zhongshan FANAUE Technology Co., LTD, the operator of the FANAUE online store ("FANAUE," "we," "us," or "our"), collects, uses, shares, and protects personal information when you visit fanaue.com, create an account, contact us, submit a review, or purchase our products (collectively, the "Services").
使用服務即表示您承認本隱私權政策中所述的做法。如果您不同意本隱私權政策，請不要使用本服務。
1. 我們收集的資訊
您提供的資訊
根據您使用服務的方式，您可以向我們提供：
- 帳戶資訊：您的電子郵件地址、使用者名稱、密碼、顯示名稱、個人資料圖片、首選語言、電話號碼和帳戶首選項。
- 送貨資訊：您的姓名、送貨地址、國家或地區、州或省、城市、郵遞區號和電話號碼。
- 訂單資訊：您購買的產品、數量、折扣、訂單備註、運送方式、訂單狀態、退款資訊以及相關交易記錄。
- 通訊：您的姓名、電子郵件地址、主題、訊息以及您在聯絡客戶支援時提供的任何其他資訊。
- 行銷偏好：您的電子郵件地址以及有關接收促銷電子郵件的選擇。
- 評論和其他內容：您的評分、評論者姓名、評論文字以及您選擇上傳的圖片。評論可能會在網站上公開顯示。
付款資訊
付款將依您選擇的方式由 PayPal 或 Stripe 處理。所選付款服務商可能收集授權及完成付款所需的憑證與其他資訊。我們會收到交易參考編號、退款與付款狀態、金額、幣別和費用資訊，但不會接收或儲存您的完整銀行卡號或安全碼。
自動收集的信息
當您使用服務時，我們可能會自動收集技術和活動信息，包括：
- IP 位址、大致國家或地區、瀏覽器類型、裝置資訊、作業系統、首選語言和存取時間。
- 您使用的頁面和功能、錯誤記錄、登入和安全事件以及推薦或附屬歸因資訊。
- 當您同意行銷技術時，廣告衡量事件，例如頁面瀏覽量、產品瀏覽量、添加到購物車的產品、開始結帳和購買。
- 透過 cookie、本地儲存或類似技術儲存的購物車、願望清單、會話、語言、國家或地區以及介面首選項。
來自第三方的信息
我們可能會在提供服務所需時從第三方接收資訊。例如：
- 如果您選擇使用 Google 登錄，我們會收到 Google 根據您的權限提供的帳戶資訊。
- 當您使用相關服務時，PayPal 和 Stripe 會提供付款、交易、退款及風險相關資訊。
- 附屬機構和推薦合作夥伴可以提供推薦識別碼或活動歸因資訊。
- 當您同意 Meta Pixel 時，Meta 可能會提供廣告歸屬和行銷活動衡量資訊。
- 運輸承運商和追蹤提供者可以提供運輸和交付狀態資訊。
2. 我們如何使用個人資訊
我們使用個人資訊來：
- 經營網站並提供購物車、願望清單、帳戶、結帳、付款、運輸、訂單追蹤、評論和客戶支援功能。
- 處理和履行訂單、收取付款、應用折扣、安排送貨、發放退款並提供訂單更新。
- 建立和保護帳戶、驗證電子郵件地址、支援密碼重設、偵測可疑活動、防止詐欺並排除錯誤。
- 回應問題、請求、投訴和其他溝通。
- 發送服務訊息，包括帳戶、付款、訂單、運輸和安全通知。
- 在法律允許且符合您的選擇的情況下發送促銷電子郵件。
- 歸因會員推薦、計算佣金並防止推薦濫用。
- 當您同意行銷技術時，衡量廣告效果、屬性轉換並改善廣告活動。
- 維護、分析、改進和個人化服務。
- 遵守法律義務，執行我們的條款和政策，並保護我們的權利、客戶和服務。
3. 處理的法律依據
如果適用法律要求有法律依據，我們將根據以下一項或多項處理個人資訊：
- 合約：提供您要求的產品和服務，包括處理和履行訂單。
- 合法利益：營運、保護、改善和支援我們的業務和服務，前提是這些利益不被您的權利所取代。
- 同意：您已給予同意，例如某些行銷傳播。
- 法律義務：滿足會計、稅務、消費者保護、詐欺預防和其他法律要求。
4. 我們如何分享個人訊息
我們僅在出於本隱私權政策所述目的合理必要的情況下共享個人信息，包括：
- 付款服務商：PayPal 或 Stripe 處理付款，並可能依其隱私權政策執行自身的詐欺與風險檢查。
- 運送和追蹤提供者： 承運商、履行合作夥伴和 17TRACK 可能會接收運送和追蹤訂單所需的訂單、送貨、聯絡和追蹤資訊。
- 驗證提供者： Google 在您選擇 Google 登入時處理資訊。
- 聯盟服務： GoAffPro 接收有限的訂單和推薦歸因訊息，用於追蹤推薦、佣金和相關調整。
- 廣告與衡量服務：當您接受行銷 Cookie 時，Meta 透過 Meta Pixel 接收有限的技術和事件數據，以衡量廣告、屬性轉換並支援廣告投放。我們不會透過 Pixel 實施發送您的姓名、電子郵件地址、電話號碼或送貨地址。
- 服務提供者：協助我們營運服務的託管、基礎設施、安全、電子郵件傳送、支援和技術服務提供者。
- 專業顧問和當局：在遵守法律、回應合法請求、提出或捍衛法律索賠或保護人員和財產的合理必要情況下。
- 商業交易方：與合併、融資、重組、資產出售或類似商業交易有關，但須遵守適當的保障措施。
我們不會為了金錢而出售個人資訊。如果您接受行銷 cookie，Meta 可能會根據 Meta 的條款和您的 Meta 帳戶選擇，使用 Pixel 活動資料進行廣告衡量、歸因、受眾建立和廣告投放。一些推薦技術還可以使用標識符將購買歸因於附屬機構。
5. Cookie 和本地存儲
我們使用 cookie、本機儲存和類似技術來保持服務正常運作並記住您的選擇。這些技術可以支援：
- 登入會話、安全性、詐欺預防和表單保護。
- 購物車、願望清單、語言、國家或地區以及介面首選項。
- 推薦和附屬歸因。
- 根據推薦碼、活動參數、廣告點擊識別碼及引薦網域進行獲客來源歸因。未同意行銷追蹤時，這些資料僅限目前工作階段；同意後最多可保留 30 天。
- 站點可靠性、錯誤診斷和效能改進。
- 透過 Meta Pixel 進行廣告衡量和轉換歸因，但前提是您接受行銷 cookie。
Meta Pixel 預設為停用。如果您接受行銷 Cookie，網站會載入 Meta Pixel，並可能設定或存取標識符，例如 _fbp 和_fbc。如果您拒絕選用 cookie，網站將不會載入 Meta Pixel。您可以隨時透過網站頁腳中的 Cookie 設定連結變更或撤回您的選擇。
您也可以透過瀏覽器設定管理 cookie 和本機儲存。封鎖或刪除重要技術可能會導致帳戶、購物車、結帳、語言或其他網站功能無法正常運作。拒絕行銷 cookie 不會阻止您購物或完成結帳。
6. 行銷傳播
當您訂閱或以其他方式允許我們這樣做時，我們可能會發送促銷電子郵件。您可以隨時使用電子郵件中的取消訂閱連結或聯絡 service@fanaue.com 取消訂閱。我們仍可能發送提供服務所需的非行銷訊息，例如訂單、付款、運送、帳戶或安全通知。
7. 資料保留
我們僅在本隱私權政策所述目的合理必要的時間內保留個人資訊，包括提供服務、維護業務和交易記錄、解決爭議、執行協議、防止詐欺以及遵守法律義務。
訪客購物車資料通常會在大約 60 天不活動後被清理。其他保留期限因記錄類型和法律要求而異。例如，帳戶關閉後可能需要保留訂單、付款、退款、會計、稅務和安全記錄。行銷訂閱資訊將保留到您取消訂閱或要求刪除為止，但須遵守尊重您的選擇所需的任何有限抑制記錄。
未轉換的獲客旅程會在歸因保留期後刪除，已儲存的廣告點擊識別碼會在 90 天後清除。與已完成註冊及訂單關聯的來源摘要可隨相關業務記錄保留。
8. 國際資料傳輸
FANAUE is operated from China, and we and the service providers described above may process information in countries or regions other than where you live. Those locations may have different data protection laws. Where required, we use appropriate safeguards for international transfers of personal information.
9. 安全
我們使用合理的管理、技術和組織措施來保護個人資訊。然而，沒有任何線上服務、傳輸方法或儲存系統是完全安全的。您有責任對您的帳戶憑證保密，如果您認為您的帳戶已被盜用，請與我們聯絡。
10. 您的隱私權
根據您居住的地方，您可能有權要求存取、更正、刪除、限製或遷移您的個人資訊。您可能也有權反對某些處理、撤回同意或對有關您的請求的決定提出上訴。
加州居民可能擁有了解、存取、更正或刪除個人資訊的額外權利，並在行使隱私權時獲得平等服務。我們不會為了金錢而出售個人資訊。您可以隨時透過 Cookie 設定拒絕或撤回對 Meta Pixel 的同意。
若要行使隱私權，請發送電子郵件至 service@fanaue.com。請描述您的要求以及與您的帳戶或訂單關聯的電子郵件地址。在完成請求之前，我們可能需要驗證您的身分。在法律允許的情況下，包括出於法律、安全、預防詐欺或交易記錄目的而必須保留資訊時，我們可能會拒絕或限制請求。您可能也有權向當地資料保護機構投訴。
11. 自動化處理
我們不會僅依自動化處理作出對您產生法律或類似重大影響的決定。PayPal 和 Stripe 等付款服務商可能依其政策獨立使用自動化詐欺與風險檢查。
12. 兒童隱私
服務不針對 13 歲以下的兒童，我們不會故意收集 13 歲以下兒童的個人資訊。如果您認為有兒童向我們提供了個人信息，請聯繫 service@fanaue.com，以便我們在適當的情況下進行審查和刪除。
13. 第三方服務和鏈接
服務可能連結至第三方服務或與其整合。第三方對個人資訊的處理受其自身隱私權政策約束，而非本隱私權政策。建議您查看所使用服務的政策，包括 PayPal、Stripe、Google 和 Meta。
14. 本隱私權政策的變更
我們可能會更新本隱私權政策，以反映服務、我們的做法或適用法律的變更。我們將在此頁面發布更新版本並修改生效日期。如有需要，我們將提供額外通知或請求同意。
15. 聯絡我們
For questions, privacy requests, or complaints, contact:
Zhongshan FANAUE Technology Co., LTD
中山市梵奈科技有限公司
Room 401-B, Building 1, No. 9 Jintai Road, Pingnan Village, Sanxiang Town, Zhongshan City, Guangdong Province, China
電子郵件: service@fanaue.com
電話號碼: +1 (917) 450-8465
客服時間: Monday–Saturday, 9:00 AM–6:00 PM China Standard Time (GMT+8)
退貨與退款政策
Last updated: August 17, 2026. This policy applies to purchases made on fanaue.com and delivered to the United States.
30 天退貨期限
You may request a return within 30 calendar days after the carrier records the order as delivered. To qualify for a change-of-mind return, the item must be unused, uninstalled, and in resalable condition, with its original packaging, accessories, manuals, and proof of purchase.
How to request a return
- Email our customer service team with your order number, the item you want to return, and the reason for the request. For damage, a defect, or a wrong item, include clear photos or a short video that shows the issue and the packaging.
- Wait for return approval and instructions. Because orders may be fulfilled from different warehouses, we provide the correct return address after approval based on the fulfillment warehouse. The business address shown on our website is not automatically the return address.
- Send the item only to the approved return address. Items returned without approval, or sent to a different address, may be delayed or refused.
Start a return by emailing service@fanaue.com.
退貨運費責任
改變主意或客戶下單錯誤
If you no longer want the item, ordered the wrong item or option, or otherwise changed your mind, you are responsible for the return shipping cost and for arranging a trackable return service. The original shipping charge is not refundable. We do not charge a separate restocking fee.
商品損壞、有瑕疵或寄錯
If the item arrived damaged, is defective, or is different from what you ordered, FANAUE pays the approved return shipping cost. After we verify the issue, you may choose an available replacement or a refund. If a return is required, we provide a prepaid return label or reimburse the approved return shipping cost. Do not purchase return shipping before receiving our instructions.
退款
After the returned item arrives and is inspected, we notify you whether the refund is approved. An approved refund is issued to the original payment method within 2–10 business days. Your bank, card issuer, or payment provider may need additional time to post the credit after we issue it.
For an approved damaged, defective, or wrong-item claim, the refund includes the item price and any original standard shipping charge paid for that item. For a change-of-mind return, the refund covers the returned item price, less any amount required for loss of value caused by use, damage, missing parts, or incomplete packaging beyond what is reasonably needed to inspect the item.
交流
For a verified damaged, defective, or wrong item, we can arrange an available replacement at no additional product or shipping charge. For a change of size, color, model, or other preference, return the eligible item under this policy and place a new order for the preferred item.
Sale items and non-returnable items
Sale and promotional items are covered by the same 30-day return rules. Gift cards and products made or personalized specifically for you cannot be returned unless they arrive damaged, defective, or different from what you ordered. This does not limit rights that cannot be excluded under applicable law.
Order cancellations
Contact us promptly if you need to cancel an order. If the order has not been dispatched, we will cancel it and issue a full refund to the original payment method. Once the order has been handed to the carrier, it cannot be canceled in transit; after delivery, you may request a return under this policy.
聯繫我們
客服信箱: service@fanaue.com
電話號碼: +1 (917) 450-8465
Hours: Monday–Saturday, 9:00 AM–6:00 PM China Standard Time (GMT+8)
我們通常會在within 2 business days回覆。
Shipping Policy
Last updated: August 25, 2026. This policy explains how orders placed on fanaue.com are processed and delivered.
美國配送
We currently prioritize delivery to addresses in the United States. If checkout offers delivery to another country or region, the available shipping service, charge, and estimate shown at checkout apply to that destination and may differ from the United States estimates below.
訂單處理時間
After payment is confirmed, orders are normally prepared for shipment within 0–3 business days. Business days are Monday through Friday, excluding applicable public holidays. Processing time is separate from transit time.
Order cut-off time
The order cut-off time is 5:00 PM China Standard Time (GMT+8), Monday through Friday. Orders placed after the cut-off time, on weekends, or on applicable public holidays begin processing on the next business day. The cut-off time affects processing only and is not a guaranteed dispatch time.
Estimated total delivery time
For United States delivery addresses, the estimated total delivery time is 3–18 business days after payment is confirmed. This consists of 0–3 business days of processing time plus 3–15 business days of transit time.
預計運送時間
The fulfillment warehouse depends on the inventory available for the items in your order:
- Orders shipped from our United States warehouse: 3–5 business days in transit after dispatch.
- Orders shipped from our China warehouse: 12–15 business days in transit after dispatch.
These are delivery estimates, not guaranteed delivery dates. Carrier delays, severe weather, address problems, or customs inspections may extend delivery. If an order contains items stored in different warehouses, we may send it in separate packages at no additional shipping charge beyond the amount shown at checkout.
配送費與進口費用
Any shipping charge is displayed at checkout before you submit payment. For an order shipped from China to a United States delivery address, FANAUE pays the applicable import duties and customs clearance fees. You should not be asked to pay an additional import duty to receive that order. Any sales tax collected at checkout is included in the order total shown before payment.
If a carrier asks you to pay an unexpected import or customs charge, do not pay it before contacting us with your order number and the carrier's notice.
Tracking and split shipments
When a package is dispatched, we send tracking information to the email address used for the order. Tracking may take up to 48 hours to begin showing carrier scans. A split order will have separate tracking information for each package.
Address changes, delays, and delivery problems
Review your delivery address before placing the order. Contact us as soon as possible if it needs to be corrected. We can only change an address before the order is handed to the carrier. If tracking has not updated for an unusual length of time, or a package is marked delivered but cannot be found, contact us so we can investigate with the carrier.
Inspect the package when it arrives. For an item that is damaged in transit, defective, or different from what you ordered, follow our Return and Refund Policy and contact us promptly with the order number and clear photos of the item and packaging.
聯繫我們
客服信箱: service@fanaue.com
電話號碼: +1 (917) 450-8465
Hours: Monday–Saturday, 9:00 AM–6:00 PM China Standard Time (GMT+8)
我們通常會在within 2 business days回覆。
服務條款
Last updated: August 17, 2026. These Terms of Service govern your access to fanaue.com and purchases made through the website.
1. Store operator
The FANAUE online store is operated by Zhongshan FANAUE Technology Co., LTD ("FANAUE," "we," "us," or "our"). By using the website or placing an order, you agree to these Terms and the policies linked from them.
If you do not agree, do not use the website or submit an order. You must be legally able to enter into a purchase contract where you live, or use the website with the involvement of a parent or legal guardian.
2. Products, prices, and availability
Each product page identifies the item offered, its available options, current price, and stock status. Product images may show accessories or settings for illustration; the product title, selected option, description, and order summary determine what is included in your purchase.
Prices and availability may change before an order is placed. The price, currency, shipping charge, discounts, and any tax displayed in the final checkout summary are the amounts that apply when you submit payment. A later price change does not change an accepted order.
We try to keep product, price, and stock information accurate. If a material pricing, inventory, or description error affects an order, we will contact you before dispatch and offer the available correction or a full refund to the original payment method.
3. Orders and payment
Submitting an order is an offer to purchase the products in the checkout summary. An order is accepted when payment is successfully authorized and we send confirmation. We may cancel and refund an order if payment cannot be verified, inventory is unavailable, the delivery address is not serviceable, or the order appears fraudulent or unlawful.
You must provide accurate billing, contact, and delivery information. Payment is processed by the payment provider offered at checkout. We do not receive or store your full payment card number or card security code.
4. Shipping, duties, returns, and refunds
Order processing times, warehouse-specific delivery estimates, shipping charges, tracking, and United States import-duty treatment are explained in our Shipping Policy. Delivery estimates are not guaranteed dates.
Return eligibility, return shipping responsibility, replacements, cancellation, and the 2–10-business-day refund processing period are explained in our Return and Refund Policy. Those policies form part of these Terms.
5. Accounts and communications
You are responsible for keeping your account credentials confidential and for activity under your account. Tell us promptly if you believe your account has been used without permission. We may restrict an account where reasonably necessary to investigate fraud, abuse, or a security issue.
We send transactional messages needed to operate your account and order, including payment, shipping, refund, and security notices. Promotional emails are optional and can be unsubscribed from at any time.
6. Acceptable use
You may not use the website to violate law, infringe another person's rights, submit false or harmful information, interfere with website security or operation, introduce malicious code, scrape the website in a way that disrupts service, or attempt unauthorized access to an account or system.
We may suspend access that reasonably appears to violate these rules, while preserving any order, refund, or consumer rights that must be honored under applicable law.
7. Intellectual property and user content
The website's original text, graphics, logos, product media, layout, and software are owned by us or used with permission and are protected by applicable intellectual property laws. You may use the website for personal shopping and product research, but may not reproduce or commercially exploit protected content without permission.
If you submit a review, photo, or other content, you confirm that you have the right to submit it. You give us a non-exclusive, worldwide, royalty-free license to display, format, translate, and use that content in connection with the website and FANAUE products. We may remove content that is unlawful, misleading, abusive, infringing, or unrelated to the product.
8. Third-party services and links
The website uses third-party services for functions such as payment, authentication, shipping, tracking, and analytics. Their own terms and privacy policies govern their services. Links to external websites are provided for convenience; we do not control their content or practices.
9. Service availability and liability
We use reasonable care to keep the website available and information accurate, but temporary interruptions may occur for maintenance, security, network, or events outside our reasonable control. Nothing in these Terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited.
To the extent permitted by applicable law, we are not responsible for indirect or consequential loss that was not reasonably foreseeable when the purchase contract was formed. Our responsibility for a product order does not exceed the amount paid for the affected product and its shipping, except where a higher responsibility is required by law.
10. Governing law
These Terms are governed by the laws of the People's Republic of China, without regard to conflict-of-law rules. This choice does not remove mandatory consumer protections or the right to bring a claim in a forum available to you under applicable consumer law.
11. Changes to these Terms
We may update these Terms to reflect changes to the website, our services, or applicable law. The updated version and effective date will be posted on this page. Changes do not retroactively reduce rights attached to an order already accepted unless required by law or agreed with you.
12. Contact us
Zhongshan FANAUE Technology Co., LTD
中山市梵奈科技有限公司
Room 401-B, Building 1, No. 9 Jintai Road, Pingnan Village, Sanxiang Town, Zhongshan City, Guangdong Province, China
電子郵件: service@fanaue.com
電話號碼: +1 (917) 450-8465
客服時間: Monday–Saturday, 9:00 AM–6:00 PM China Standard Time (GMT+8)
我們通常會在within 2 business days回覆。