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Privacy Policy
Effective date: June 15, 2026
This Privacy Policy explains how Fanaue ("Fanaue," "we," "us," or "our") collects, uses, shares, and protects personal information when you visit fanaue.com, create an account, contact us, submit a review, or purchase our products (collectively, the "Services").
By using the Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.
1. Information We Collect
Information you provide
Depending on how you use the Services, you may provide us with:
- Account information: your email address, username, password, display name, profile image, preferred language, phone number, and account preferences.
- Delivery information: your name, shipping address, country or region, state or province, city, postal code, and phone number.
- Order information: the products you purchase, quantities, discounts, order notes, shipping method, order status, refund information, and related transaction records.
- Communications: your name, email address, subject, message, and any other information you provide when contacting customer support.
- Marketing preferences: your email address and choices about receiving promotional emails.
- Reviews and other content: your rating, reviewer name, review text, and images you choose to upload. Reviews may be displayed publicly on the Site.
Payment information
Payments are processed by PayPal. PayPal may collect payment credentials and other information needed to authorize and complete your payment. We receive transaction details such as PayPal order, payer, capture, refund, payment status, amount, currency, and fee information. We do not receive or store your full payment card number or card security code.
Information collected automatically
When you use the Services, we may automatically collect technical and activity information, including:
- IP address, approximate country or region, browser type, device information, operating system, preferred language, and access times.
- Pages and features you use, error records, login and security events, and referral or affiliate attribution information.
- Shopping cart, wishlist, session, language, country or region, and interface preferences stored through cookies, local storage, or similar technologies.
Information from third parties
We may receive information from third parties when necessary to provide the Services. For example:
- If you choose to sign in with Google, we receive account information that Google makes available based on your permissions.
- PayPal provides payment, transaction, refund, and risk-related information.
- Affiliate and referral partners may provide referral identifiers or campaign attribution information.
- Shipping carriers and tracking providers may provide shipment and delivery status information.
2. How We Use Personal Information
We use personal information to:
- Operate the Site and provide shopping cart, wishlist, account, checkout, payment, shipping, order tracking, review, and customer support features.
- Process and fulfill orders, collect payment, apply discounts, arrange delivery, issue refunds, and provide order updates.
- Create and secure accounts, verify email addresses, support password resets, detect suspicious activity, prevent fraud, and troubleshoot errors.
- Respond to questions, requests, complaints, and other communications.
- Send service messages, including account, payment, order, shipping, and security notifications.
- Send promotional emails when permitted by law and consistent with your choices.
- Attribute affiliate referrals, calculate commissions, and prevent referral abuse.
- Maintain, analyze, improve, and personalize the Services.
- Comply with legal obligations, enforce our terms and policies, and protect our rights, customers, and Services.
3. Legal Bases for Processing
Where applicable law requires a legal basis, we process personal information based on one or more of the following:
- Contract: to provide products and Services you request, including processing and fulfilling orders.
- Legitimate interests: to operate, secure, improve, and support our business and Services, provided those interests are not overridden by your rights.
- Consent: where you have given consent, such as for certain marketing communications.
- Legal obligations: to meet accounting, tax, consumer protection, fraud prevention, and other legal requirements.
4. How We Share Personal Information
We share personal information only as reasonably necessary for the purposes described in this Privacy Policy, including with:
- Payment providers: PayPal processes payments and may perform its own fraud and risk checks under its privacy policy.
- Shipping and tracking providers: carriers, fulfillment partners, and 17TRACK may receive order, delivery, contact, and tracking information needed to ship and track an order.
- Authentication providers: Google processes information when you choose Google sign-in.
- Affiliate services: GoAffPro receives limited order and referral attribution information used to track referrals, commissions, and related adjustments.
- Service providers: hosting, infrastructure, security, email delivery, support, and technical service providers that help us operate the Services.
- Professional advisers and authorities: where reasonably necessary to comply with law, respond to lawful requests, establish or defend legal claims, or protect people and property.
- Business transaction parties: in connection with a merger, financing, reorganization, sale of assets, or similar business transaction, subject to appropriate safeguards.
We do not sell personal information for money. We do not knowingly use personal information for cross-context behavioral advertising. Some referral technologies may use identifiers to attribute a purchase to an affiliate.
5. Cookies and Local Storage
We use cookies, local storage, and similar technologies to keep the Services working and remember your choices. These technologies may support:
- Login sessions, security, fraud prevention, and form protection.
- Shopping cart, wishlist, language, country or region, and interface preferences.
- Referral and affiliate attribution.
- Site reliability, error diagnosis, and performance improvement.
You can manage cookies and local storage through your browser settings. Blocking or deleting essential technologies may prevent account, cart, checkout, language, or other Site features from working correctly.
6. Marketing Communications
We may send promotional emails when you subscribe or otherwise permit us to do so. You can unsubscribe at any time using the unsubscribe link in an email or by contacting service@fanaue.com. We may still send non-marketing messages needed to provide the Services, such as order, payment, shipping, account, or security notices.
7. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain business and transaction records, resolve disputes, enforce agreements, prevent fraud, and comply with legal obligations.
Guest cart data is generally cleaned up after approximately 60 days of inactivity. Other retention periods vary by record type and legal requirements. For example, order, payment, refund, accounting, tax, and security records may need to be retained after an account is closed. Marketing subscription information is retained until you unsubscribe or request deletion, subject to any limited suppression record needed to respect your choice.
8. International Data Transfers
Fanaue and the service providers described above may process information in countries or regions other than where you live. Those locations may have different data protection laws. Where required, we use appropriate safeguards for international transfers of personal information.
9. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no online service, transmission method, or storage system is completely secure. You are responsible for keeping your account credentials confidential and should contact us if you believe your account has been compromised.
10. Your Privacy Rights
Depending on where you live, you may have the right to request access to, correction of, deletion of, restriction of, or portability of your personal information. You may also have the right to object to certain processing, withdraw consent, or appeal a decision concerning your request.
California residents may have additional rights to know, access, correct, or delete personal information and to receive equal service when exercising their privacy rights. We do not sell personal information for money or knowingly use it for cross-context behavioral advertising.
To exercise a privacy right, email service@fanaue.com. Please describe your request and the email address associated with your account or order. We may need to verify your identity before completing a request. We may deny or limit a request where permitted by law, including when information must be retained for legal, security, fraud prevention, or transaction-record purposes. You may also have the right to complain to your local data protection authority.
11. Automated Processing
We do not make decisions based solely on automated processing that produce legal or similarly significant effects on you. Payment providers such as PayPal may independently use automated fraud and risk checks under their own policies.
12. Children's Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact service@fanaue.com so we can review and delete it where appropriate.
13. Third-Party Services and Links
The Services may link to or integrate with third-party services. Their handling of personal information is governed by their own privacy policies, not this Privacy Policy. We encourage you to review the policies of services you use, including PayPal and Google.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to the Services, our practices, or applicable law. We will post the updated version on this page and revise the effective date. Where required, we will provide additional notice or request consent.
15. Contact Us
For questions, privacy requests, or complaints, contact Fanaue at service@fanaue.com.
Refund Policy
By placing an order through our website you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to domestic USA countries.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at marketing@fanaue.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at marketing@fanaue.com.
RETURN PROCESS
To start a return, you can contact us at marketing@fanaue.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. The inspection could take around 5-7 business days. After that, you'll receive a new product without (no return fee) any cost. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can contact us at marketing@fanaue.com.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item, please contact us at marketing@fanaue.com.
RETURN SHIPPING FEE
If you would like to return an item please email marketing@fanaue.com. Shipping is at your own expense.
REFUNDS & ORDER CANCELLATION:
If the product is still being processed, you're eligible for order cancellation and a full refund. If your order was already fulfilled and you received a UPS, DHL, or USPS tracking number and you want to cancel, you MUST wait until the package arrives to start the return process.
Disclaimer: These policies are verified for fanaue and able to be used against any claim. Please make sure to read these policies before placing your order.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you have any questions, please send us a message to our e-mail marketing@fanaue.com.
Customer Support: -24/7-
Email: marketing@fanaue.com
Shipping
We have only Standard shipping methods for worldwide customers except China.
We provide worldwide shipping services.
PLEASE NOTE: Our order cut-off time is 5:00 PM every weekday. (GMT+8:00) China Standard Time. If the order is placed and a credit card authorization is released before 5:00 PM EST Monday through Friday, the order will be processed the same day.
The time frame of an order delivery is divided into two parts:
- Processing time: 0-3 business days.
- Shipping time (estimate): 5-10 business days.
We have a warehouse in the US and some products can be shipped from the US.
Please contact service@fanaue.com for details on which products are shipped from the US warehouse.
Ship to Europe, Asia, South America, Oceania, and Africa (about 10-20 days).
COVID-19 Notice:
Our shipping times may be longer than indicated as changing COVID-19 restrictions affect delivery services. Know that our fulfillment teams continue to send product daily as we take extra precautions to ensure their safety. Thank you for your patience and understanding.
Some remote areas cannot be delivered.
If you have any questions, please send us a message to our e-mail service@fanaue.com.
Customer Support: -24/7-
Email: service@fanaue.com
Terms of Service
OVERVIEW
This website is operated by Fanaue. Throughout the site, the terms "we", "us" and "our" refer to Fanaue. Fanaue offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Fanaue, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Fanaue and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of China.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
If you have any questions, please send us a message to our e-mail service@fanaue.com.
Customer Support: -24/7-
Email: service@fanaue.com