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隐私政策
Last updated: August 17, 2026.
This Privacy Policy explains how Zhongshan FANAUE Technology Co., LTD, the operator of the FANAUE online store ("FANAUE," "we," "us," or "our"), collects, uses, shares, and protects personal information when you visit fanaue.com, create an account, contact us, submit a review, or purchase our products (collectively, the "Services").
使用服务即表示您承认本隐私政策中描述的做法。如果您不同意本隐私政策，请不要使用服务。
1. 我们收集的信息
您提供的信息
根据您使用服务的方式，您可以向我们提供：
- 帐户信息：您的电子邮件地址、用户名、密码、显示名称、个人资料图片、首选语言、电话号码和帐户首选项。
- 送货信息：您的姓名、送货地址、国家或地区、州或省、城市、邮政编码和电话号码。
- 订单信息：您购买的产品、数量、折扣、订单备注、运输方式、订单状态、退款信息以及相关交易记录。
- 通讯：您的姓名、电子邮件地址、主题、消息以及您在联系客户支持时提供的任何其他信息。
- 营销偏好：您的电子邮件地址以及有关接收促销电子邮件的选择。
- 评论和其他内容：您的评分、评论者姓名、评论文本以及您选择上传的图片。评论可能会在网站上公开显示。
付款信息
付款将根据您选择的方式由 PayPal 或 Stripe 处理。所选支付服务商可能收集授权和完成付款所需的付款凭据及其他信息。我们会收到交易参考编号、退款与付款状态、金额、币种和费用信息，但不会接收或存储您的完整银行卡号或安全码。
自动收集的信息
当您使用服务时，我们可能会自动收集技术和活动信息，包括：
- IP 地址、大致国家或地区、浏览器类型、设备信息、操作系统、首选语言和访问时间。
- 您使用的页面和功能、错误记录、登录和安全事件以及推荐或附属归因信息。
- 当您同意营销技术时，广告衡量事件，例如页面浏览量、产品浏览量、添加到购物车的产品、开始结帐和购买。
- 通过 cookie、本地存储或类似技术存储的购物车、愿望清单、会话、语言、国家或地区以及界面首选项。
来自第三方的信息
我们可能会在提供服务所需时从第三方接收信息。例如：
- 如果您选择使用 Google 登录，我们会收到 Google 根据您的权限提供的帐户信息。
- 当您使用相关服务时，PayPal 和 Stripe 会提供付款、交易、退款及风险相关信息。
- 附属机构和推荐合作伙伴可以提供推荐标识符或活动归因信息。
- 当您同意 Meta Pixel 时，Meta 可能会提供广告归属和营销活动衡量信息。
- 运输承运商和跟踪提供商可以提供运输和交付状态信息。
2. 我们如何使用个人信息
我们使用个人信息来：
- 运营网站并提供购物车、愿望清单、帐户、结帐、付款、运输、订单跟踪、评论和客户支持功能。
- 处理和履行订单、收取付款、应用折扣、安排送货、发放退款并提供订单更新。
- 创建和保护帐户、验证电子邮件地址、支持密码重置、检测可疑活动、防止欺诈并排除错误。
- 回应问题、请求、投诉和其他沟通。
- 发送服务消息，包括帐户、付款、订单、运输和安全通知。
- 在法律允许且符合您的选择的情况下发送促销电子邮件。
- 归因会员推荐、计算佣金并防止推荐滥用。
- 当您同意营销技术时，衡量广告效果、属性转化并改进广告活动。
- 维护、分析、改进和个性化服务。
- 遵守法律义务，执行我们的条款和政策，并保护我们的权利、客户和服务。
3. 处理的法律依据
如果适用法律要求有法律依据，我们将根据以下一项或多项处理个人信息：
- 合同：提供您请求的产品和服务，包括处理和履行订单。
- 合法利益：运营、保护、改进和支持我们的业务和服务，前提是这些利益不被您的权利所取代。
- 同意：您已给予同意，例如某些营销传播。
- 法律义务：满足会计、税务、消费者保护、欺诈预防和其他法律要求。
4. 我们如何共享个人信息
我们仅在出于本隐私政策所述目的合理必要的情况下共享个人信息，包括：
- 付款提供商：PayPal 或 Stripe 处理付款，并可能根据其隐私政策执行自己的欺诈与风险检查。
- 运送和跟踪提供商： 承运商、履行合作伙伴和 17TRACK 可能会接收运送和跟踪订单所需的订单、送货、联系和跟踪信息。
- 身份验证提供商： Google 在您选择 Google 登录时处理信息。
- 联属服务： GoAffPro 接收有限的订单和推荐归因信息，用于跟踪推荐、佣金和相关调整。
- 广告和衡量服务：当您接受营销 Cookie 时，Meta 通过 Meta Pixel 接收有限的技术和事件数据，以衡量广告、属性转换并支持广告投放。我们不会通过 Pixel 实施发送您的姓名、电子邮件地址、电话号码或送货地址。
- 服务提供商：帮助我们运营服务的托管、基础设施、安全、电子邮件传送、支持和技术服务提供商。
- 专业顾问和当局：在遵守法律、响应合法请求、提出或捍卫法律索赔或保护人员和财产的合理必要情况下。
- 商业交易方：与合并、融资、重组、资产出售或类似商业交易有关，但须遵守适当的保障措施。
我们不会为了金钱而出售个人信息。如果您接受营销 cookie，Meta 可能会根据 Meta 的条款和您的 Meta 帐户选择，使用 Pixel 事件数据进行广告衡量、归因、受众创建和广告投放。一些推荐技术还可以使用标识符将购买归因于附属机构。
5. Cookie 和本地存储
我们使用 cookie、本地存储和类似技术来保持服务正常运行并记住您的选择。这些技术可以支持：
- 登录会话、安全性、欺诈预防和表单保护。
- 购物车、愿望清单、语言、国家或地区以及界面首选项。
- 推荐和附属归因。
- 根据推荐码、活动参数、广告点击标识和引荐域名进行获客来源归因。未同意营销追踪时，这些信息仅限当前会话；同意后最多可保留 30 天。
- 站点可靠性、错误诊断和性能改进。
- 通过 Meta Pixel 进行广告衡量和转化归因，但前提是您接受营销 cookie。
Meta Pixel 默认情况下处于禁用状态。如果您接受营销 Cookie，网站会加载 Meta Pixel，并可能设置或访问标识符，例如 _fbp 和 _fbc。如果您拒绝可选 cookie，网站将不会加载 Meta Pixel。您可以随时通过网站页脚中的 Cookie 设置链接更改或撤回您的选择。
您还可以通过浏览器设置管理 cookie 和本地存储。阻止或删除重要技术可能会导致帐户、购物车、结账、语言或其他网站功能无法正常工作。拒绝营销 cookie 不会阻止您购物或完成结账。
6. 营销传播
当您订阅或以其他方式允许我们这样做时，我们可能会发送促销电子邮件。您可以随时使用电子邮件中的取消订阅链接或联系 service@fanaue.com 取消订阅。我们仍可能发送提供服务所需的非营销消息，例如订单、付款、运输、帐户或安全通知。
7. 数据保留
我们仅在本隐私政策所述目的合理必要的时间内保留个人信息，包括提供服务、维护业务和交易记录、解决争议、执行协议、防止欺诈以及遵守法律义务。
访客购物车数据通常会在大约 60 天不活动后被清理。其他保留期限因记录类型和法律要求而异。例如，帐户关闭后可能需要保留订单、付款、退款、会计、税务和安全记录。营销订阅信息将保留到您取消订阅或请求删除为止，但须遵守尊重您的选择所需的任何有限抑制记录。
未转化的获客旅程会在归因保留期后删除，已保存的广告点击标识会在 90 天后清除。与已完成注册和订单关联的来源摘要可随相应业务记录保留。
8. 国际数据传输
FANAUE is operated from China, and we and the service providers described above may process information in countries or regions other than where you live. Those locations may have different data protection laws. Where required, we use appropriate safeguards for international transfers of personal information.
9. 安全
我们使用合理的管理、技术和组织措施来保护个人信息。然而，没有任何在线服务、传输方法或存储系统是完全安全的。您有责任对您的帐户凭据保密，如果您认为您的帐户已被盗用，请联系我们。
10. 您的隐私权
根据您居住的地方，您可能有权请求访问、更正、删除、限制或迁移您的个人信息。您可能还有权反对某些处理、撤回同意或对有关您的请求的决定提出上诉。
加州居民可能拥有了解、访问、更正或删除个人信息的额外权利，并在行使隐私权时获得平等服务。我们不会为了金钱而出售个人信息。您可以随时通过 Cookie 设置拒绝或撤回对 Meta Pixel 的同意。
要行使隐私权，请发送电子邮件至 service@fanaue.com。请描述您的请求以及与您的帐户或订单关联的电子邮件地址。在完成请求之前，我们可能需要验证您的身份。在法律允许的情况下，包括出于法律、安全、预防欺诈或交易记录目的而必须保留信息时，我们可能会拒绝或限制请求。您可能还有权向当地数据保护机构投诉。
11. 自动化处理
我们不会仅依据自动化处理作出对您产生法律或类似重大影响的决定。PayPal 和 Stripe 等支付服务商可能依其政策独立使用自动化欺诈与风险检查。
12. 儿童隐私
服务不针对 13 岁以下的儿童，我们不会故意收集 13 岁以下儿童的个人信息。如果您认为有儿童向我们提供了个人信息，请联系 service@fanaue.com，以便我们在适当的情况下进行审查和删除。
13. 第三方服务和链接
服务可能链接到第三方服务或与其集成。第三方对个人信息的处理受其自身隐私政策约束，而非本隐私政策。建议您查看所使用服务的政策，包括 PayPal、Stripe、Google 和 Meta。
14. 本隐私政策的变更
我们可能会更新本隐私政策，以反映服务、我们的做法或适用法律的变更。我们将在此页面发布更新版本并修改生效日期。如有需要，我们将提供额外通知或请求同意。
15. 联系我们
For questions, privacy requests, or complaints, contact:
Zhongshan FANAUE Technology Co., LTD
中山市梵奈科技有限公司
Room 401-B, Building 1, No. 9 Jintai Road, Pingnan Village, Sanxiang Town, Zhongshan City, Guangdong Province, China
邮箱: service@fanaue.com
电话号码: +1 (917) 450-8465
客服时间: Monday–Saturday, 9:00 AM–6:00 PM China Standard Time (GMT+8)
退货与退款政策
Last updated: August 17, 2026. This policy applies to purchases made on fanaue.com and delivered to the United States.
30 天退货期限
You may request a return within 30 calendar days after the carrier records the order as delivered. To qualify for a change-of-mind return, the item must be unused, uninstalled, and in resalable condition, with its original packaging, accessories, manuals, and proof of purchase.
How to request a return
- Email our customer service team with your order number, the item you want to return, and the reason for the request. For damage, a defect, or a wrong item, include clear photos or a short video that shows the issue and the packaging.
- Wait for return approval and instructions. Because orders may be fulfilled from different warehouses, we provide the correct return address after approval based on the fulfillment warehouse. The business address shown on our website is not automatically the return address.
- Send the item only to the approved return address. Items returned without approval, or sent to a different address, may be delayed or refused.
Start a return by emailing service@fanaue.com.
退货运费责任
改变主意或客户下单错误
If you no longer want the item, ordered the wrong item or option, or otherwise changed your mind, you are responsible for the return shipping cost and for arranging a trackable return service. The original shipping charge is not refundable. We do not charge a separate restocking fee.
商品损坏、有缺陷或发错
If the item arrived damaged, is defective, or is different from what you ordered, FANAUE pays the approved return shipping cost. After we verify the issue, you may choose an available replacement or a refund. If a return is required, we provide a prepaid return label or reimburse the approved return shipping cost. Do not purchase return shipping before receiving our instructions.
退款
After the returned item arrives and is inspected, we notify you whether the refund is approved. An approved refund is issued to the original payment method within 2–10 business days. Your bank, card issuer, or payment provider may need additional time to post the credit after we issue it.
For an approved damaged, defective, or wrong-item claim, the refund includes the item price and any original standard shipping charge paid for that item. For a change-of-mind return, the refund covers the returned item price, less any amount required for loss of value caused by use, damage, missing parts, or incomplete packaging beyond what is reasonably needed to inspect the item.
交流
For a verified damaged, defective, or wrong item, we can arrange an available replacement at no additional product or shipping charge. For a change of size, color, model, or other preference, return the eligible item under this policy and place a new order for the preferred item.
Sale items and non-returnable items
Sale and promotional items are covered by the same 30-day return rules. Gift cards and products made or personalized specifically for you cannot be returned unless they arrive damaged, defective, or different from what you ordered. This does not limit rights that cannot be excluded under applicable law.
Order cancellations
Contact us promptly if you need to cancel an order. If the order has not been dispatched, we will cancel it and issue a full refund to the original payment method. Once the order has been handed to the carrier, it cannot be canceled in transit; after delivery, you may request a return under this policy.
联系我们
客服邮箱: service@fanaue.com
电话号码: +1 (917) 450-8465
小时: Monday–Saturday, 9:00 AM–6:00 PM China Standard Time (GMT+8)
我们通常会在within 2 business days回复。
Shipping Policy
Last updated: August 25, 2026. This policy explains how orders placed on fanaue.com are processed and delivered.
美国配送
We currently prioritize delivery to addresses in the United States. If checkout offers delivery to another country or region, the available shipping service, charge, and estimate shown at checkout apply to that destination and may differ from the United States estimates below.
订单处理时间
After payment is confirmed, orders are normally prepared for shipment within 0–3 business days. Business days are Monday through Friday, excluding applicable public holidays. Processing time is separate from transit time.
Order cut-off time
The order cut-off time is 5:00 PM China Standard Time (GMT+8), Monday through Friday. Orders placed after the cut-off time, on weekends, or on applicable public holidays begin processing on the next business day. The cut-off time affects processing only and is not a guaranteed dispatch time.
Estimated total delivery time
For United States delivery addresses, the estimated total delivery time is 3–18 business days after payment is confirmed. This consists of 0–3 business days of processing time plus 3–15 business days of transit time.
预计运输时间
The fulfillment warehouse depends on the inventory available for the items in your order:
- Orders shipped from our United States warehouse: 3–5 business days in transit after dispatch.
- Orders shipped from our China warehouse: 12–15 business days in transit after dispatch.
These are delivery estimates, not guaranteed delivery dates. Carrier delays, severe weather, address problems, or customs inspections may extend delivery. If an order contains items stored in different warehouses, we may send it in separate packages at no additional shipping charge beyond the amount shown at checkout.
配送费与进口费用
Any shipping charge is displayed at checkout before you submit payment. For an order shipped from China to a United States delivery address, FANAUE pays the applicable import duties and customs clearance fees. You should not be asked to pay an additional import duty to receive that order. Any sales tax collected at checkout is included in the order total shown before payment.
If a carrier asks you to pay an unexpected import or customs charge, do not pay it before contacting us with your order number and the carrier's notice.
Tracking and split shipments
When a package is dispatched, we send tracking information to the email address used for the order. Tracking may take up to 48 hours to begin showing carrier scans. A split order will have separate tracking information for each package.
Address changes, delays, and delivery problems
Review your delivery address before placing the order. Contact us as soon as possible if it needs to be corrected. We can only change an address before the order is handed to the carrier. If tracking has not updated for an unusual length of time, or a package is marked delivered but cannot be found, contact us so we can investigate with the carrier.
Inspect the package when it arrives. For an item that is damaged in transit, defective, or different from what you ordered, follow our Return and Refund Policy and contact us promptly with the order number and clear photos of the item and packaging.
联系我们
客服邮箱: service@fanaue.com
电话号码: +1 (917) 450-8465
小时: Monday–Saturday, 9:00 AM–6:00 PM China Standard Time (GMT+8)
我们通常会在within 2 business days回复。
服务条款
Last updated: August 17, 2026. These Terms of Service govern your access to fanaue.com and purchases made through the website.
1. Store operator
The FANAUE online store is operated by Zhongshan FANAUE Technology Co., LTD ("FANAUE," "we," "us," or "our"). By using the website or placing an order, you agree to these Terms and the policies linked from them.
If you do not agree, do not use the website or submit an order. You must be legally able to enter into a purchase contract where you live, or use the website with the involvement of a parent or legal guardian.
2. Products, prices, and availability
Each product page identifies the item offered, its available options, current price, and stock status. Product images may show accessories or settings for illustration; the product title, selected option, description, and order summary determine what is included in your purchase.
Prices and availability may change before an order is placed. The price, currency, shipping charge, discounts, and any tax displayed in the final checkout summary are the amounts that apply when you submit payment. A later price change does not change an accepted order.
We try to keep product, price, and stock information accurate. If a material pricing, inventory, or description error affects an order, we will contact you before dispatch and offer the available correction or a full refund to the original payment method.
3. Orders and payment
Submitting an order is an offer to purchase the products in the checkout summary. An order is accepted when payment is successfully authorized and we send confirmation. We may cancel and refund an order if payment cannot be verified, inventory is unavailable, the delivery address is not serviceable, or the order appears fraudulent or unlawful.
You must provide accurate billing, contact, and delivery information. Payment is processed by the payment provider offered at checkout. We do not receive or store your full payment card number or card security code.
4. Shipping, duties, returns, and refunds
Order processing times, warehouse-specific delivery estimates, shipping charges, tracking, and United States import-duty treatment are explained in our Shipping Policy. Delivery estimates are not guaranteed dates.
Return eligibility, return shipping responsibility, replacements, cancellation, and the 2–10-business-day refund processing period are explained in our Return and Refund Policy. Those policies form part of these Terms.
5. Accounts and communications
You are responsible for keeping your account credentials confidential and for activity under your account. Tell us promptly if you believe your account has been used without permission. We may restrict an account where reasonably necessary to investigate fraud, abuse, or a security issue.
We send transactional messages needed to operate your account and order, including payment, shipping, refund, and security notices. Promotional emails are optional and can be unsubscribed from at any time.
6. Acceptable use
You may not use the website to violate law, infringe another person's rights, submit false or harmful information, interfere with website security or operation, introduce malicious code, scrape the website in a way that disrupts service, or attempt unauthorized access to an account or system.
We may suspend access that reasonably appears to violate these rules, while preserving any order, refund, or consumer rights that must be honored under applicable law.
7. Intellectual property and user content
The website's original text, graphics, logos, product media, layout, and software are owned by us or used with permission and are protected by applicable intellectual property laws. You may use the website for personal shopping and product research, but may not reproduce or commercially exploit protected content without permission.
If you submit a review, photo, or other content, you confirm that you have the right to submit it. You give us a non-exclusive, worldwide, royalty-free license to display, format, translate, and use that content in connection with the website and FANAUE products. We may remove content that is unlawful, misleading, abusive, infringing, or unrelated to the product.
8. Third-party services and links
The website uses third-party services for functions such as payment, authentication, shipping, tracking, and analytics. Their own terms and privacy policies govern their services. Links to external websites are provided for convenience; we do not control their content or practices.
9. Service availability and liability
We use reasonable care to keep the website available and information accurate, but temporary interruptions may occur for maintenance, security, network, or events outside our reasonable control. Nothing in these Terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited.
To the extent permitted by applicable law, we are not responsible for indirect or consequential loss that was not reasonably foreseeable when the purchase contract was formed. Our responsibility for a product order does not exceed the amount paid for the affected product and its shipping, except where a higher responsibility is required by law.
10. Governing law
These Terms are governed by the laws of the People's Republic of China, without regard to conflict-of-law rules. This choice does not remove mandatory consumer protections or the right to bring a claim in a forum available to you under applicable consumer law.
11. Changes to these Terms
We may update these Terms to reflect changes to the website, our services, or applicable law. The updated version and effective date will be posted on this page. Changes do not retroactively reduce rights attached to an order already accepted unless required by law or agreed with you.
12. Contact us
Zhongshan FANAUE Technology Co., LTD
中山市梵奈科技有限公司
Room 401-B, Building 1, No. 9 Jintai Road, Pingnan Village, Sanxiang Town, Zhongshan City, Guangdong Province, China
邮箱: service@fanaue.com
电话号码: +1 (917) 450-8465
客服时间: Monday–Saturday, 9:00 AM–6:00 PM China Standard Time (GMT+8)
我们通常会在within 2 business days回复。