Built for field kits, studio rigs, and everyday mounts
Frequently Asked Questions
Find clear answers about products, compatibility, orders, shipping, returns, and Fanaue support.
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How can customer get support on how to use a product or to find out if Fanaue product is compatible with some phone/camera?
Customer can directly send inquiry to service@fanaue.com. Fanaue customer support will get back to you with the solution at the soonest.
Can the order be modified?
Order cannot be modified once it's placed successfully. However, you can contact
Can the shipping address be changed?
Shipping address cannot be modified once the order placed successfully. However, customer can contact Fauaue Customer Support to cancel the order if it's under status awaiting fulfillment then place the order with the appropriate address again.
Can the order be canceled?
Orders can be canceled at any time before shipment.
What are the differences between the HT series, HTC series, and ST series tripods?
1.The HT series and HTC series are newly designed models that use a button mechanism to adjust the leg angles, while the ST series uses a traditional pull-lock mechanism for leg angle adjustment.
2.The HT series and HTC series come with integrated spikes, while the ST series does not include spikes. Spikes for the ST series need to be purchased separately if required.
3.Some metal parts of the ST series feature a green finish/design accent.
How long does shipping take?
Orders are normally processed within 0–3 business days (Monday–Friday, excluding public holidays). After dispatch, delivery to the United States usually takes 3–5 business days from our United States warehouse or 12–15 business days from our China warehouse. The fulfillment warehouse depends on inventory available when you order, so the estimated total delivery time is 3–18 business days including processing. If your order is delayed, please contact service@fanaue.com.