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Privacy Policy
Last updated: August 17, 2026.
This Privacy Policy explains how Zhongshan FANAUE Technology Co., LTD, the operator of the FANAUE online store ("FANAUE," "we," "us," or "our"), collects, uses, shares, and protects personal information when you visit fanaue.com, create an account, contact us, submit a review, or purchase our products (collectively, the "Services").
By using the Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.
1. Information We Collect
Information you provide
Depending on how you use the Services, you may provide us with:
- Account information: your email address, username, password, display name, profile image, preferred language, phone number, and account preferences.
- Delivery information: your name, shipping address, country or region, state or province, city, postal code, and phone number.
- Order information: the products you purchase, quantities, discounts, order notes, shipping method, order status, refund information, and related transaction records.
- Communications: your name, email address, subject, message, and any other information you provide when contacting customer support.
- Marketing preferences: your email address and choices about receiving promotional emails.
- Reviews and other content: your rating, reviewer name, review text, and images you choose to upload. Reviews may be displayed publicly on the Site.
Payment information
Payments are processed by PayPal or Stripe, depending on the method you select. The selected provider may collect payment credentials and other information needed to authorize and complete your payment. We receive transaction references, refund and payment status, amount, currency, and fee information. We do not receive or store your full payment card number or card security code.
Information collected automatically
When you use the Services, we may automatically collect technical and activity information, including:
- IP address, approximate country or region, browser type, device information, operating system, preferred language, and access times.
- Pages and features you use, error records, login and security events, and referral or affiliate attribution information.
- Advertising measurement events, such as page views, product views, products added to a cart, checkout starts, and purchases, when you consent to marketing technologies.
- Shopping cart, wishlist, session, language, country or region, and interface preferences stored through cookies, local storage, or similar technologies.
Information from third parties
We may receive information from third parties when necessary to provide the Services. For example:
- If you choose to sign in with Google, we receive account information that Google makes available based on your permissions.
- PayPal and Stripe provide payment, transaction, refund, and risk-related information when you use their services.
- Affiliate and referral partners may provide referral identifiers or campaign attribution information.
- Meta may provide advertising attribution and campaign measurement information when you consent to Meta Pixel.
- Shipping carriers and tracking providers may provide shipment and delivery status information.
2. How We Use Personal Information
We use personal information to:
- Operate the Site and provide shopping cart, wishlist, account, checkout, payment, shipping, order tracking, review, and customer support features.
- Process and fulfill orders, collect payment, apply discounts, arrange delivery, issue refunds, and provide order updates.
- Create and secure accounts, verify email addresses, support password resets, detect suspicious activity, prevent fraud, and troubleshoot errors.
- Respond to questions, requests, complaints, and other communications.
- Send service messages, including account, payment, order, shipping, and security notifications.
- Send promotional emails when permitted by law and consistent with your choices.
- Attribute affiliate referrals, calculate commissions, and prevent referral abuse.
- Measure advertising performance, attribute conversions, and improve advertising campaigns when you consent to marketing technologies.
- Maintain, analyze, improve, and personalize the Services.
- Comply with legal obligations, enforce our terms and policies, and protect our rights, customers, and Services.
3. Legal Bases for Processing
Where applicable law requires a legal basis, we process personal information based on one or more of the following:
- Contract: to provide products and Services you request, including processing and fulfilling orders.
- Legitimate interests: to operate, secure, improve, and support our business and Services, provided those interests are not overridden by your rights.
- Consent: where you have given consent, such as for certain marketing communications.
- Legal obligations: to meet accounting, tax, consumer protection, fraud prevention, and other legal requirements.
4. How We Share Personal Information
We share personal information only as reasonably necessary for the purposes described in this Privacy Policy, including with:
- Payment providers: PayPal or Stripe processes payments and may perform its own fraud and risk checks under its privacy policy.
- Shipping and tracking providers: carriers, fulfillment partners, and 17TRACK may receive order, delivery, contact, and tracking information needed to ship and track an order.
- Authentication providers: Google processes information when you choose Google sign-in.
- Affiliate services: GoAffPro receives limited order and referral attribution information used to track referrals, commissions, and related adjustments.
- Advertising and measurement services: when you accept marketing cookies, Meta receives limited technical and event data through Meta Pixel to measure advertising, attribute conversions, and support advertising delivery. We do not send your name, email address, phone number, or delivery address through our Pixel implementation.
- Service providers: hosting, infrastructure, security, email delivery, support, and technical service providers that help us operate the Services.
- Professional advisers and authorities: where reasonably necessary to comply with law, respond to lawful requests, establish or defend legal claims, or protect people and property.
- Business transaction parties: in connection with a merger, financing, reorganization, sale of assets, or similar business transaction, subject to appropriate safeguards.
We do not sell personal information for money. If you accept marketing cookies, Meta may use Pixel event data for advertising measurement, attribution, audience creation, and advertising delivery in accordance with Meta's terms and your Meta account choices. Some referral technologies may also use identifiers to attribute a purchase to an affiliate.
5. Cookies and Local Storage
We use cookies, local storage, and similar technologies to keep the Services working and remember your choices. These technologies may support:
- Login sessions, security, fraud prevention, and form protection.
- Shopping cart, wishlist, language, country or region, and interface preferences.
- Referral and affiliate attribution.
- Acquisition source attribution from referral codes, campaign parameters, advertising click identifiers, and referring domains. Without marketing consent, this information is limited to the current session; with consent, it may be remembered for up to 30 days.
- Site reliability, error diagnosis, and performance improvement.
- Advertising measurement and conversion attribution through Meta Pixel, but only after you accept marketing cookies.
Meta Pixel is disabled by default. If you accept marketing cookies, the Site loads Meta Pixel and may set or access identifiers such as _fbp and _fbc. If you reject optional cookies, the Site does not load Meta Pixel. You can change or withdraw your choice at any time through the Cookie settings link in the Site footer.
You can also manage cookies and local storage through your browser settings. Blocking or deleting essential technologies may prevent account, cart, checkout, language, or other Site features from working correctly. Rejecting marketing cookies does not prevent you from shopping or completing checkout.
6. Marketing Communications
We may send promotional emails when you subscribe or otherwise permit us to do so. You can unsubscribe at any time using the unsubscribe link in an email or by contacting service@fanaue.com. We may still send non-marketing messages needed to provide the Services, such as order, payment, shipping, account, or security notices.
7. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain business and transaction records, resolve disputes, enforce agreements, prevent fraud, and comply with legal obligations.
Guest cart data is generally cleaned up after approximately 60 days of inactivity. Other retention periods vary by record type and legal requirements. For example, order, payment, refund, accounting, tax, and security records may need to be retained after an account is closed. Marketing subscription information is retained until you unsubscribe or request deletion, subject to any limited suppression record needed to respect your choice.
Unconverted acquisition journeys are removed after the attribution retention period, and stored advertising click identifiers are redacted after 90 days. Source summaries attached to completed registrations and orders may be retained with those business records.
8. International Data Transfers
FANAUE is operated from China, and we and the service providers described above may process information in countries or regions other than where you live. Those locations may have different data protection laws. Where required, we use appropriate safeguards for international transfers of personal information.
9. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no online service, transmission method, or storage system is completely secure. You are responsible for keeping your account credentials confidential and should contact us if you believe your account has been compromised.
10. Your Privacy Rights
Depending on where you live, you may have the right to request access to, correction of, deletion of, restriction of, or portability of your personal information. You may also have the right to object to certain processing, withdraw consent, or appeal a decision concerning your request.
California residents may have additional rights to know, access, correct, or delete personal information and to receive equal service when exercising their privacy rights. We do not sell personal information for money. You can reject or withdraw consent for Meta Pixel at any time through Cookie settings.
To exercise a privacy right, email service@fanaue.com. Please describe your request and the email address associated with your account or order. We may need to verify your identity before completing a request. We may deny or limit a request where permitted by law, including when information must be retained for legal, security, fraud prevention, or transaction-record purposes. You may also have the right to complain to your local data protection authority.
11. Automated Processing
We do not make decisions based solely on automated processing that produce legal or similarly significant effects on you. Payment providers such as PayPal and Stripe may independently use automated fraud and risk checks under their own policies.
12. Children's Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact service@fanaue.com so we can review and delete it where appropriate.
13. Third-Party Services and Links
The Services may link to or integrate with third-party services. Their handling of personal information is governed by their own privacy policies, not this Privacy Policy. We encourage you to review the policies of services you use, including PayPal, Stripe, Google, and Meta.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to the Services, our practices, or applicable law. We will post the updated version on this page and revise the effective date. Where required, we will provide additional notice or request consent.
15. Contact Us
For questions, privacy requests, or complaints, contact:
Zhongshan FANAUE Technology Co., LTD
中山市梵奈科技有限公司
Room 401-B, Building 1, No. 9 Jintai Road, Pingnan Village, Sanxiang Town, Zhongshan City, Guangdong Province, China
Email: service@fanaue.com
Phone: +1 (917) 450-8465
Customer service hours: Monday–Saturday, 9:00 AM–6:00 PM China Standard Time (GMT+8)
Return and Refund Policy
Last updated: August 17, 2026. This policy applies to purchases made on fanaue.com and delivered to the United States.
30-day return window
You may request a return within 30 calendar days after the carrier records the order as delivered. To qualify for a change-of-mind return, the item must be unused, uninstalled, and in resalable condition, with its original packaging, accessories, manuals, and proof of purchase.
How to request a return
- Email our customer service team with your order number, the item you want to return, and the reason for the request. For damage, a defect, or a wrong item, include clear photos or a short video that shows the issue and the packaging.
- Wait for return approval and instructions. Because orders may be fulfilled from different warehouses, we provide the correct return address after approval based on the fulfillment warehouse. The business address shown on our website is not automatically the return address.
- Send the item only to the approved return address. Items returned without approval, or sent to a different address, may be delayed or refused.
Start a return by emailing service@fanaue.com.
Return shipping responsibility
Change of mind or customer ordering error
If you no longer want the item, ordered the wrong item or option, or otherwise changed your mind, you are responsible for the return shipping cost and for arranging a trackable return service. The original shipping charge is not refundable. We do not charge a separate restocking fee.
Damaged, defective, or wrong item
If the item arrived damaged, is defective, or is different from what you ordered, FANAUE pays the approved return shipping cost. After we verify the issue, you may choose an available replacement or a refund. If a return is required, we provide a prepaid return label or reimburse the approved return shipping cost. Do not purchase return shipping before receiving our instructions.
Refunds
After the returned item arrives and is inspected, we notify you whether the refund is approved. An approved refund is issued to the original payment method within 2–10 business days. Your bank, card issuer, or payment provider may need additional time to post the credit after we issue it.
For an approved damaged, defective, or wrong-item claim, the refund includes the item price and any original standard shipping charge paid for that item. For a change-of-mind return, the refund covers the returned item price, less any amount required for loss of value caused by use, damage, missing parts, or incomplete packaging beyond what is reasonably needed to inspect the item.
Exchanges
For a verified damaged, defective, or wrong item, we can arrange an available replacement at no additional product or shipping charge. For a change of size, color, model, or other preference, return the eligible item under this policy and place a new order for the preferred item.
Sale items and non-returnable items
Sale and promotional items are covered by the same 30-day return rules. Gift cards and products made or personalized specifically for you cannot be returned unless they arrive damaged, defective, or different from what you ordered. This does not limit rights that cannot be excluded under applicable law.
Order cancellations
Contact us promptly if you need to cancel an order. If the order has not been dispatched, we will cancel it and issue a full refund to the original payment method. Once the order has been handed to the carrier, it cannot be canceled in transit; after delivery, you may request a return under this policy.
Contact us
Customer service email: service@fanaue.com
Phone: +1 (917) 450-8465
Hours: Monday–Saturday, 9:00 AM–6:00 PM China Standard Time (GMT+8)
We normally reply within 2 business days.
Shipping Policy
Last updated: August 25, 2026. This policy explains how orders placed on fanaue.com are processed and delivered.
United States delivery
We currently prioritize delivery to addresses in the United States. If checkout offers delivery to another country or region, the available shipping service, charge, and estimate shown at checkout apply to that destination and may differ from the United States estimates below.
Processing time
After payment is confirmed, orders are normally prepared for shipment within 0–3 business days. Business days are Monday through Friday, excluding applicable public holidays. Processing time is separate from transit time.
Order cut-off time
The order cut-off time is 5:00 PM China Standard Time (GMT+8), Monday through Friday. Orders placed after the cut-off time, on weekends, or on applicable public holidays begin processing on the next business day. The cut-off time affects processing only and is not a guaranteed dispatch time.
Estimated total delivery time
For United States delivery addresses, the estimated total delivery time is 3–18 business days after payment is confirmed. This consists of 0–3 business days of processing time plus 3–15 business days of transit time.
Estimated transit time
The fulfillment warehouse depends on the inventory available for the items in your order:
- Orders shipped from our United States warehouse: 3–5 business days in transit after dispatch.
- Orders shipped from our China warehouse: 12–15 business days in transit after dispatch.
These are delivery estimates, not guaranteed delivery dates. Carrier delays, severe weather, address problems, or customs inspections may extend delivery. If an order contains items stored in different warehouses, we may send it in separate packages at no additional shipping charge beyond the amount shown at checkout.
Shipping charges and import fees
Any shipping charge is displayed at checkout before you submit payment. For an order shipped from China to a United States delivery address, FANAUE pays the applicable import duties and customs clearance fees. You should not be asked to pay an additional import duty to receive that order. Any sales tax collected at checkout is included in the order total shown before payment.
If a carrier asks you to pay an unexpected import or customs charge, do not pay it before contacting us with your order number and the carrier's notice.
Tracking and split shipments
When a package is dispatched, we send tracking information to the email address used for the order. Tracking may take up to 48 hours to begin showing carrier scans. A split order will have separate tracking information for each package.
Address changes, delays, and delivery problems
Review your delivery address before placing the order. Contact us as soon as possible if it needs to be corrected. We can only change an address before the order is handed to the carrier. If tracking has not updated for an unusual length of time, or a package is marked delivered but cannot be found, contact us so we can investigate with the carrier.
Inspect the package when it arrives. For an item that is damaged in transit, defective, or different from what you ordered, follow our Return and Refund Policy and contact us promptly with the order number and clear photos of the item and packaging.
Contact us
Customer service email: service@fanaue.com
Phone: +1 (917) 450-8465
Hours: Monday–Saturday, 9:00 AM–6:00 PM China Standard Time (GMT+8)
We normally reply within 2 business days.
Terms of Service
Last updated: August 17, 2026. These Terms of Service govern your access to fanaue.com and purchases made through the website.
1. Store operator
The FANAUE online store is operated by Zhongshan FANAUE Technology Co., LTD ("FANAUE," "we," "us," or "our"). By using the website or placing an order, you agree to these Terms and the policies linked from them.
If you do not agree, do not use the website or submit an order. You must be legally able to enter into a purchase contract where you live, or use the website with the involvement of a parent or legal guardian.
2. Products, prices, and availability
Each product page identifies the item offered, its available options, current price, and stock status. Product images may show accessories or settings for illustration; the product title, selected option, description, and order summary determine what is included in your purchase.
Prices and availability may change before an order is placed. The price, currency, shipping charge, discounts, and any tax displayed in the final checkout summary are the amounts that apply when you submit payment. A later price change does not change an accepted order.
We try to keep product, price, and stock information accurate. If a material pricing, inventory, or description error affects an order, we will contact you before dispatch and offer the available correction or a full refund to the original payment method.
3. Orders and payment
Submitting an order is an offer to purchase the products in the checkout summary. An order is accepted when payment is successfully authorized and we send confirmation. We may cancel and refund an order if payment cannot be verified, inventory is unavailable, the delivery address is not serviceable, or the order appears fraudulent or unlawful.
You must provide accurate billing, contact, and delivery information. Payment is processed by the payment provider offered at checkout. We do not receive or store your full payment card number or card security code.
4. Shipping, duties, returns, and refunds
Order processing times, warehouse-specific delivery estimates, shipping charges, tracking, and United States import-duty treatment are explained in our Shipping Policy. Delivery estimates are not guaranteed dates.
Return eligibility, return shipping responsibility, replacements, cancellation, and the 2–10-business-day refund processing period are explained in our Return and Refund Policy. Those policies form part of these Terms.
5. Accounts and communications
You are responsible for keeping your account credentials confidential and for activity under your account. Tell us promptly if you believe your account has been used without permission. We may restrict an account where reasonably necessary to investigate fraud, abuse, or a security issue.
We send transactional messages needed to operate your account and order, including payment, shipping, refund, and security notices. Promotional emails are optional and can be unsubscribed from at any time.
6. Acceptable use
You may not use the website to violate law, infringe another person's rights, submit false or harmful information, interfere with website security or operation, introduce malicious code, scrape the website in a way that disrupts service, or attempt unauthorized access to an account or system.
We may suspend access that reasonably appears to violate these rules, while preserving any order, refund, or consumer rights that must be honored under applicable law.
7. Intellectual property and user content
The website's original text, graphics, logos, product media, layout, and software are owned by us or used with permission and are protected by applicable intellectual property laws. You may use the website for personal shopping and product research, but may not reproduce or commercially exploit protected content without permission.
If you submit a review, photo, or other content, you confirm that you have the right to submit it. You give us a non-exclusive, worldwide, royalty-free license to display, format, translate, and use that content in connection with the website and FANAUE products. We may remove content that is unlawful, misleading, abusive, infringing, or unrelated to the product.
8. Third-party services and links
The website uses third-party services for functions such as payment, authentication, shipping, tracking, and analytics. Their own terms and privacy policies govern their services. Links to external websites are provided for convenience; we do not control their content or practices.
9. Service availability and liability
We use reasonable care to keep the website available and information accurate, but temporary interruptions may occur for maintenance, security, network, or events outside our reasonable control. Nothing in these Terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited.
To the extent permitted by applicable law, we are not responsible for indirect or consequential loss that was not reasonably foreseeable when the purchase contract was formed. Our responsibility for a product order does not exceed the amount paid for the affected product and its shipping, except where a higher responsibility is required by law.
10. Governing law
These Terms are governed by the laws of the People's Republic of China, without regard to conflict-of-law rules. This choice does not remove mandatory consumer protections or the right to bring a claim in a forum available to you under applicable consumer law.
11. Changes to these Terms
We may update these Terms to reflect changes to the website, our services, or applicable law. The updated version and effective date will be posted on this page. Changes do not retroactively reduce rights attached to an order already accepted unless required by law or agreed with you.
12. Contact us
Zhongshan FANAUE Technology Co., LTD
中山市梵奈科技有限公司
Room 401-B, Building 1, No. 9 Jintai Road, Pingnan Village, Sanxiang Town, Zhongshan City, Guangdong Province, China
Email: service@fanaue.com
Phone: +1 (917) 450-8465
Customer service hours: Monday–Saturday, 9:00 AM–6:00 PM China Standard Time (GMT+8)
We normally reply within 2 business days.